Community Fluency Privacy Policy

Fluency Software built the Community Fluency app as a Commercial app. This SERVICE is provided by Fluency Software and is intended for use as is. For our complete terms, view our Terms of use.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. We do not sell, use, distribute or otherwise give your data to any 3rd party. We may view your data to help in the development and support process.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Community Fluency unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to user-created notes linked to your email address. The information that we request will be retained by us and used as described in this privacy policy.

Our data includes political and demographic data for registered voters. You are only allowed to use it for the purpose of assisting them in your role as an elected official, a city official, a staffer, or a community services office. This app is for organizing constituent service. It includes casework, grouping, notes, organizations, and mapping.

The app does not use third-party services that may collect information used to identify you. However, it is hosted on the Google Play Store and the Apple App Store. The app does not store your account information beyond identifiers on the phone. All data is loaded as needed over https encrypted protocal from our secure servers.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at


Your payments are handled securely through a partnership between Stripe and Community Fluency. Community Fluency does not have access to your payment methods.

Your constituent service and campaign data is private to your office. Community Fluency does not sell or expose your private data to any third-party vendors or entities, including Stripe.

Please contact Community Fluency at 617.888.0545 for any questions regarding secure payments, our terms of service, and our privacy policy.
Community Fluency
25 Spruce Dr
Ashburnham, MA 01430
© CommunityFluency 2024